Contact Us
Simple scheduling, transparent communication, and reliable local care.
Introduction to contacting 1st Street Automotive
We make scheduling service and getting answers simple. 1st Street Automotive is located at 124 N 1st St, Shepherd, MI 48883 and has served the Shepherd and Mount Pleasant area since 2016. If you need auto repair, diagnostics, preventative maintenance, or fleet services, our friendly service advisors are available to guide you through options and schedule repairs. Call +1 (989) 567-2500 for immediate assistance or use the contact instructions below to plan your next visit.
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We typically respond to web inquiries within 24 business hours.
Why contacting us early matters
Prompt communication prevents minor concerns from becoming major repairs. A quick phone call or visit helps us document earlier symptoms, schedule timely diagnostics, and often reduce repair costs and vehicle downtime. We aim to provide clear timelines and transparent pricing so you can plan transportation and work schedules.
Contact methods and information
Hours
Standard shop hours.
Mon – Fri: 9am – 6pm
Service
In-person advisors & fleet account services.
Priority Fleet Scheduling Available
What to expect when you call
Friendly intake
Our service advisor will ask for vehicle details — make, model, year, mileage, and symptoms — to prepare for inspection.
Scheduling
We’ll discuss available appointment times and estimated inspection durations.
Documentation
Bring service records if available. If not, we’ll document current findings during our initial inspection.
Clear pricing
Written estimates are provided before any work is authorized. We explain necessary vs. recommended work and discuss part options.
Preparing for your visit
Note recent symptoms and when they occur (cold start, during acceleration, when braking, etc.).
Have any vehicle service records available if possible.
Remove personal items from the vehicle before drop-off.
If towing is required, we can coordinate with local towing services as needed.
Drop-off and pickup process
- Drop-off: Bring the vehicle or schedule a time to leave it with our team. We’ll perform a multi-point inspection and contact you with findings and an estimate.
- Pickup: After repair, we go over what was done, show replaced parts if requested, provide maintenance recommendations, and finalize payment.
Transportation & Warranty
We treat every visit as an opportunity to build a lasting relationship. That means:
Shuttle: We often assist with local shuttle arrangements for customers within a reasonable distance. Availability varies, so call ahead to confirm.
Warranty: We stand behind our services with written warranties on parts and labor where applicable. For major repairs, we follow up to confirm performance.
Payment & Financing
We accept major credit cards, debit cards, and cash.
For major repairs, ask us about payment plans or financing referrals. We’ll discuss options during your estimate so you can make an informed decision.
Frequently Asked Questions (FAQs)
Q: Do you accept walk-ins?
A: Walk-ins are welcome if the schedule allows, but appointments ensure the best, timely service. Call ahead to check availability.
Q: How quickly can I get an estimate?
A: For many common issues, we can provide a same-day estimate after inspection. Complex diagnostics may require overnight testing or additional parts checks.
Q: Do you offer towing coordination?
A: Yes. If your vehicle is not drivable, we can coordinate towing to bring it to our shop for inspection and repairs.
Ready to schedule?
Fast, clear communication is the best first step when your vehicle needs service. 1st Street Automotive is committed to making scheduling and repairs straightforward and stress-free. Call or visit today to get started.